Retail Terms and Conditions

Retail Terms and Conditions main image Retail Terms and Conditions image

CONTACT DETAILS

Phone: 1300 333 263
Email: sales@defamations.com.au
Head Office: 34 Hyde Street, Bellingen NSW 2454 AUSTRALIA
Post: PO Box 69 Bellingen NSW 2454 AUSTRALIA

PAYMENTS

All prices are in Australian Dollars and all Australian orders will be charged with GST. All goods remain the property of Defamations Pty Ltd until full payment is made. All goods are sold as firm sale.

Visa and MasterCard payments are processed by our secure online payment provider, Stripe, or CommBank facility, BPOINT.

If you use our online shopping cart, price rounding should be expected. The total calculation is correct, and all rounding is calculated upon checkout. Individual product pricing may vary, but the total is accurate.

DELIVERY TURN AROUND

Our hours are 9am - 4pm Monday to Friday AEST. We aim to ship your order within 2 working days.

FREIGHT - AUSTRALIA

All retail orders over AU$80 are shipped free Australia wide. Orders under $80 are shipped at the flat rate of AU$9.90 (inc GST). All retail orders will be sent by Australia Post. Please allow up to 5 working days for delivery.

FREIGHT - INTERNATIONAL

Orders under AU$100.00 freight will be charged: AU$20.00. Orders over AU$100.00 freight will be charged at 25% of your order value. Your order will be sent via Airmail. Allow at least 10-14 working days for delivery.

Please note that Australia Post is experiencing international delivery delays due to the coronavirus COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible, where possible. However, due to the ever-changing situation, delays or cancellations may occur in all destination countries. Please check with your destination country in relation to whether signature on delivery is still being performed.

CLAIMS AND RETURNS

We are very particular about maintaining the highest standards of quality across our merchandise. However, if goods arrive damaged, claims must be made within 7 days. Returns need to be authorised by Defamations Pty Ltd and can be sent back via Reply Paid 69, Bellingen NSW 2454.

LEGAL

All rights reserved. The contents of our website and catalogue are the property of Defamations Pty Ltd and may not be reproduced or transmitted in any forms or by any means, electronically or mechanical, including photocopy, recording or any information storage and retrieval system without permission in writing from the publisher. Defamations is a registered Trademark (trademark pending) of Defamations Pty Ltd .

SECURITY AND PRIVACY

The security of your personal information is important to us. We do not sell, trade or rent your personal information to others. We keep all your personal details completely confidential and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. No method of electronic storage is 100% secure however so we cannot guarantee your information’s absolute security.

We will email you with special offers or new releases information from time to time. If you do not wish to receive such communications, please inform us at sales@defamations.com.au.

Please see our Privacy Policy for more information.