Wholesale Terms and Conditions

CONTACT DETAILS

Phone: 1300 333 263
Email: sales@defamations.com.au
Head Office: 34 Hyde Street, Bellingen NSW 2454 AUSTRALIA
Post: PO Box 69 Bellingen NSW 2454 AUSTRALIA

All prices are in good old Aussie Dollars and all Australian orders will be charged with GST. All goods remain the property of Defamations Pty Ltd until full payment is made. All goods are sold as firm sale. We might send Mum to collect the goods if you don’t pay and you wouldn’t want that…

PAYMENT

We prefer you to log into your account and pay your bills online using Visa, Mastercard or PayPal. If you're not sure of your login details, shoot us an email at sales@defamations.com.au and we'll get it sorted for you.

You can also pay by direct deposit in Australia to:
Defamations Pty Ltd
CBA Bellingen
BSB: 062 697
Account No: 1008 2671

If you live on credit like us, then using cards is just fine, and if you like we can store your card details via Stripe or our CommBank facility BPOINT. You can also authorise us to automatically take payment on your stored card for each order, just let us know.

If you use our online shopping cart, price rounding should be expected. Product pricing may vary, but the total is accurate.

CREDIT

We are offering a range of account opportunities including central billing arrangements with some buyers groups, and may negotiate special arrangements for multiple outlet stores. Contact us for details.

ORDERS

Your first order comes with a 100% money back guarantee. How bloody good is that? If you are not satisfied with our products' sales performance, you can return them within 90 days.

Prepaid orders receive a 8.88% discount on order.

Minimum opening $275.00 inc GST – Minimum refill orders $165.00 inc GST temporarily reduced to $65 inc GST to help you through the pandemic.

We may exchange products with new designs at our discretion to help us both.

FREIGHT - AUSTRALIA

The minimum freight charge is $27.50 inc GST.

Your freight costs are calculated by product weight and distance travelled. If the shipping cost exceeds $88 inc GST, Defamations will cover the excess regardless of where (in Australia) your cargo is going, except if you order 56 pocket spinners which are always an additional $66 inc GST shipping each.

FREIGHT - INTERNATIONAL

Freight charges are subject to dimensions and shipping address of your order, please contact our sales team at sales@defamations.com.au for a quote. Your order will be sent via Airmail. Allow at least 10-21 working days for delivery.

Please note that Australia Post is experiencing international delivery delays due to the coronavirus COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible, where possible. However due to the ever-changing situation, delays or cancellations may occur in all destination countries. Please check with your destination country in relation to whether signature on delivery is still being performed.

CLAIMS AND RETURNS

We are meticulous about maintaining the highest standards of quality across our merchandise. However, shit happens, and should goods arrive damaged, claims must be made within 7 days.

If you are not satisfied with our products' sales performance, you can return them within 90 days.

Returns need to be authorised by your sales representative or the Def Crew and can be sent back via Reply Paid 69, Bellingen NSW 2454.

LEGAL

All rights reserved. This is our shit. The contents of our website and catalogue are the property of Defamations Pty Ltd and may not be reproduced or transmitted in any forms or by any means, electronically or mechanical, including photocopy, recording or any information storage and retrieval system without permission in writing from the publisher. Defamations is a registered Trademark (trademark pending) of Defamations Pty Ltd.

SECURITY AND PRIVACY

The security of your personal information is important to us. We do not sell, trade or rent your personal information to others. We keep all your personal details completely confidential and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. No method of electronic storage is 100% secure however so we cannot guarantee your information’s absolute security.

We will email you with special offers or new releases information from time to time. If you do not wish to receive such communications, please inform us at sales@defamations.com.au

Please see our Privacy Policy for more information.